Welcome, adventurers, to the Wizards Toy Shop FAQ page! Here, we’ve compiled answers to common questions about our products, shipping, returns, and more. Whether you’re a seasoned dungeon master or a budding miniature painter, this guide will help you navigate your shopping journey with ease. If you don’t find what you’re looking for, feel free to reach out to our support team—we’re always here to assist!
Product Questions
What types of products do you offer?
We specialize in a wide range of gaming miniatures, accessories, and paints. Our menu includes items like Aberrations, Accessories, Against the Giants, ALEPH sets, Archfiends, Ariadna, Army Painter Warpaints, Battletech, and more. Whether you’re into tabletop RPGs or wargaming, we have treasures to enhance your collection.
Are your products suitable for beginners?
Absolutely! We cater to all levels of enthusiasts, from novice painters to veteran gamers. Our selection includes starter sets, paints, and accessories perfect for those just starting their quest, as well as detailed miniatures for experienced collectors.
Do you sell complete sets or individual items?
Yes, we offer both! You can browse “All Sets” for comprehensive collections or pick individual miniatures and accessories to customize your arsenal. Check our menu for options like “Bases and Accessories” or specific themes like “Baldur’s Gate Descent Into Avernus.”
Shipping and Delivery
Where do you ship to?
We serve adventurers worldwide! However, due to logistical constraints, we currently exclude some parts of Asia and extremely remote regions. If you’re unsure about your location, email us at [email protected] for confirmation.
What are your shipping options?
We offer two trusted paths: Standard Shipping via DHL or FedEx for $12.95, delivering in 10-15 days after shipment, and Free Shipping via EMS for orders over $50, which takes 15-25 days. All orders are processed and packed with care in 1-2 days before shipping.
How long does delivery take?
After processing, Standard Shipping takes 10-15 days, and Free Shipping takes 15-25 days. Remember, we’re based in Fresno, California, so delivery times may vary based on your location. Patience is key, brave traveler!
Returns and Refunds
What is your return policy?
If your item arrives damaged or isn’t as expected, you have 15 days from the delivery date to initiate a return. Contact us at [email protected], and we’ll work to make it right—because your satisfaction is as crucial as a critical hit in battle!
How do I start a return?
Simply email our support team with your order details and the issue. We’ll guide you through the process, ensuring it’s as smooth as casting a simple spell. Note that returns must be in original condition for a refund or exchange.
Payment Methods
What payment options do you accept?
We accept Visa, MasterCard, JCB, and PayPal. Your transaction security is our top priority, guarded like a dragon’s treasure, so you can shop with confidence.
Is my payment information secure?
Absolutely! We use secure encryption methods to protect your data, ensuring that your financial details are safe from any mischievous goblins or hackers.
Account and Orders
How do I track my order?
Once your order ships, we’ll send you a tracking number via email. You can use this to follow your package’s journey—think of it as a treasure map leading to your new miniatures!
Can I change or cancel my order?
If you need to modify or cancel your order, contact us immediately at [email protected]. We can help if we haven’t already shipped it, but once it’s on its way, it’s like a fired arrow—hard to recall!
Still have questions? Our support team is here to help! Email us at [email protected], and we’ll respond faster than a rogue’s sneak attack.
Happy gaming from all of us at Wizards Toy Shop!